Team Power: Building High Trust, High Performance Teams

MODULE 1: Foundation of Teamwork

1.1 What is a Team?

• Team vs. Group
• Characteristics of an effective team
• Why teams fail in organizations

1.2 Stages of Team Development (Tuckman Model)

• Forming
• Storming
• Norming
• Performing
• Real-life examples for each stage

1.3 Team Roles & Strengths

• Belbin’s Team Roles
• Mapping individual strengths
• Aligning roles with tasks

 Activity: The Marshmallow Challenge or Paper Tower Challenge

MODULE 2: Communication for Collaboration

2.1 Foundations of Effective Communication

• Verbal & non-verbal communication
• Listening vs. hearing
• Clear message delivery model (Sender - Message - Receiver - Feedback)

2.2 Overcoming Communication Barriers

• Cultural barriers
• Emotional barriers
• Personality differences

2.3 Feedback Skills

• SBI Model (Situation-Behavior-Impact)
• Giving constructive vs. destructive feedback
• Receiving feedback gracefully

Activity: Back to Back Exercise

(Teaches clarity, instruction, listening)

MODULE 3: Trust, Respect & Emotional Intelligence

3.1 Building Trust in Teams

• The Trust Triangle: Authenticity, Logic, Empathy
• Why trust breaks & how to repair it

3.2 Emotional Intelligence in Teamwork

• Self-awareness
• Empathy
• Managing emotions under pressure

3.3 Collaborative Mindset

• Growth vs. fixed mindset
• Celebrating diversity in teams

Activity: Two Truths and a Lie

(Creates bonding & trust)

MODULE 4: Problem Solving & Conflict Management

4.1 Understanding Conflict

• Healthy vs. unhealthy conflict
• Conflict styles (Thomas Kilmann Model)
• Avoiding office politics & blame games

4.2 Team Problem-Solving Models

• 5 Whys
• Root cause analysis
• Brainstorming guidelines

4.3 Collaborative Decision-Making

• Consensus vs. majority
• Decision-making matrix

Activity: Lost on the Moon Ranking Exercise

(Shows group vs. individual decision quality)

MODULE 5: Team Motivation & Ownership

5.1 What Drives Team Motivation?

• Intrinsic vs. extrinsic motivators
• The Role of Purpose, Autonomy, Mastery

5.2 Creating Team Accountability

• SMART goals
• Individual vs. team goals alignment
• Taking ownership instead of blaming

5.3 Productivity & Team Efficiency

• Delegation frameworks
• Time management tools
• Collaboration tools (Trello, Asana, Slack examples)

Activity: The Delegation Game

MODULE 6: Action Planning & Commitment

6.1 Team Action Plan Framework

• Identify gaps
• Define commitments
• Set short-term & long-term goals

6.2 Building a High-Performance Team Culture

• Trust, transparency, accountability
• Recognition & appreciation culture

6.3 Final Team Charter

• Ground rules
• Expectations
• Next 30-day plan

Activity: Create Your Team Charter

Wrap-up & Certificate